frequently asked questions

GENERAL QUESTIONS:

Where are you located?

Directions to our venue can be found here.

What are the rental fees for the Mountain View and what does it include?

Please see the details found here for complete pricing and included items.

What is the building capacity?

Outside we can hold 300+ and offer a variety of ceremony locations throughout our 11-acre property. Our indoor ballroom can hold up to 150-200 depending on the seating arrangement. If you desire to have a larger dance floor area, we recommend seating for up to 96 using twelve 60” round tables.

What dates are available?

Available dates on continually changing as we hold several tours each week. Dates cannot be held without payment. Please contact us for availability.

When are the payments due? Do you offer a payment plan?

To hold a date 25% of the total fee is required. In most cases, three additional payments of 25% will be spread out with the last payment due 30 days prior to your event. You are welcome to send smaller, partial payments of any amount prior to the specified due date, so in effect creating your own payment plan on your own schedule. Full payment is due by the specified due dates. An auto payment option is available when making your first payment.

How do I reserve a date?

Dates are reserved via email. A contract and invoice for your first payment will be sent to you upon request. The link within the email will direct you to a webpage where you can accept the quote. At the bottom of page two, you'll be asked to e-sign your contract. After signing, you'll be able to click a green tab on the upper right of the screen labeled "Pay Invoice". Once payment is made your date will be reserved as long as no other party has made payment for your requested date prior. We encourage you not to wait once you've received your quote, as it is possible other clients are often  making arrangements within days of a quote being sent. A date is not reserved until payment is made. If another party has reserved your date prior to your making payment, we'll notify you immediately and work with you to find an alternate option.  An in person tour is not required prior to booking a date.

What's your cancelation and/or reschedule policy?

It's important to us that clients understand what happens when a reservation is made. Once a date is reserved, we remove it from our calendar and begin turning away other potential clients. As a result, cancelations or reschedulings, especially as the event date nears, create the possibility that we won't be able to secure another event on the original date. As such, payments made are non-refundable outside of the following exception:

1. In the event a Client cancels and a comparable event can be secured on the event date(s) a full refund, minus a cancellation fee, will be issued.
2. If Client reschedules to a different date(s) and a comparable event can be secured on the original event date(s) all payments made prior will be applied to the new date minus a rescheduling fee.

Note: If a comparable event CANNOT be secured in either of the above scenarios, funds paid will be used to offset lost revenue as a result of the open date created on our calendar.

Or desire with the policy above is to help clients as best we can, as we realize things happen, but also ensure we can stay in business!  :-)

Do I need to schedule a tour or can I just stop by?

We do not keep set hours of operation, however, most days and times can be worked out as long as our venue coordinator is available and no other event is being held. We kindly request that that you do your best to honour your appointment time as we are scheduling several tours each week. Please notify us as soon as possible if you need to cancel or reschedule. You can request a tour here.

Will there be any other events being hosted at the same time as mine?

We never reserve two events during the same day to ensure each event is given our full attention.

Are there overnight accommodations nearby?

Yes. Please see our accommodations list here under the hotels heading.

Is your venue wheelchair accessible?

Yes. Our property is fully accessible inside and out.

Is there ample parking for my event?

Yes. We have sectioned off several rows for vehicles on the opposite site of the main driveway requiring guest to only walk a few hundred feet at most to reach the main house. Handicap parking is available on the driveway along the house and garage. An aerial view of our parking can be seen here.

Do you offer rectangular tables instead of round? 

We have a limited number of straight tables onsite that can be used for your gift table, head table, food tables, etc. Usually we have a few extras that can be mixed in with reception seating, but the majority of your guests will be seated at round tables or stand at our higher bar top rounds.

Do you provided table linens, cups, silverware, etc? 

No. Tables and chairs are included with each rental, as well as any other items in storage. Linens and centerpieces can be rented through us, but are NOT included in the rental fee. Contact us for more details, if you're interested in what we have available.

My ceremony is outside. What happens in the event of rain?

In most cases your ceremony will take place inside our venue and won't miss a beat! This is one of the great benefits for couples looking to have their ceremony outside.

We plan to have our ceremony offsite or only plan to have our ceremony at Mountain View.  Does your fee change?

Because we only host one event each day, our fee structure remains the same whether you hold your ceremony, reception, or both onsite.

Do you allow animals onsite to play a part in our wedding day?

In most cases, absolutely! We understand the importance pets play in the lives of their owners. We do ask that you get approval prior.  Someone other than the bride and groom must be responsible for them at all times, as well.

What form of payment do you accept?

Electronic check, debit, or credit. All with no processing fees. As a venue, we absorb these charges as a courtesy to our clients.

My preferred dates are unavailable. Do you have a cancellation waiting list?

We do not keep a cancellation waiting list because cancellations are unpredictable. Feel free to contact us periodically if you're interested in a specific date.

Do you include a "wedding day coordinator?"

As a venue we do not provide day-of wedding coordination, however our venue coordinator is often available to hire for these services separately. Regardless, each rental includes behind the scenes assistance, availability for venue related questions throughout the day, and an onsite presence to ensure all vendors have what they need to make your day successful.

CATERING AND BAR SERVICE QUESTIONS

What are our catering options at Mountain View?

While we don't provide on-site catering, we have selected a few of our favs and included them on our vendor  recommendations page for your convenience. Note, these are recommendations only. The final decision on who you use is completely up to you!

Does Mountain View handle the catering orders for these caterers or do I work with the caterer directly?

In our experience, it's most efficient and most cost effective for couples to work directly with the caterer. Simply book your big day with Mountain View and reach out to the caterers of your choosing!

Is there a food and beverage or guest count minimum?

No. Many venues have minimums because they make a commission from the caterer based on how much you spend on food and drinks. As a venue, we choose NOT to make a commission on any services you use as we want your food and beverage options to be as elegant or affordable as your budget allows. Some of our recommended caterers may have a reasonable minimum for specific dates.

Do we have to utilize your caterers and bar service?

No. All of our recommended vendors are provided to you as a courtesy to our clients. We leave the choice completely up to you. In fact, we don't require you use a caterer or bartender at all. Feel free to provide your own food and drink items. Note, however, we do not offer onsite cooking options. Whatever you bring in will need to prepped offsite prior to arrival as our kitchen is only equipped with refrigeration storage, and ice chest, sinks, a residential stove, and portable microwave. Buffet warmers are acceptable to keep food items warm prior to and during serving. We also charge a $250 fee for alcoholic beverages to be served on the premises to offset additional liability.

PLANNING QUESTIONS:

How will the tables, chairs, etc. be arranged for my sized event? 

Click here to see a list of suggested layouts based on a variety of group sizes. If you'd like to make changes to an existing layout, feel free to print a copy of the closest match, mark up the page with your desired changed, and text or email the file back to us. A clear snapshot of the sheet itself is sufficient. We will set the room based on what's provided. If we don't hear from you, we'll use the best template based on your guest count and event type. You can always rearrange as needed when you arrive. We also ask that you do not attempt to put chairs and tables away after your event, as this adds more work to our set up team.

If we choose the one day option, will we be able to access the location early to rehearse our ceremony? 

If you elect the one day rental, our venue will likely be reserved by another couple the night before. For that reason, one day rentals should plan for an offsite rehearsal. You are also welcome to reserve your room on another night of the week where there would be less demand. Pricing can be found here.

Are there outlets outside?

Yes! We have outlets in all of our outdoor areas, sometimes hidden in the landscaping!

Can we have fireworks on the property?

Sparklers are permitted outside. Any other fireworks are not, as there are residents who live in the apartments adjacent to our venue. We don’t want to scare our neighbors and we'd really like to keep the fire department happy! :). We do not allow any fireworks inside the building, including cold sparks.

Can vehicles be left overnight?

No vehicles can be left overnight. Please advise your guests of this policy. We are not responsible for anything lost, damaged, or stolen as a result of violating this policy.

What time does the music need to end?

Music must conclude by 9:30pm to ensure that you, all of your items, and all of your vendors are off-property by 10pm.

We are using a rental company.  Can they drop items off or pick them up outside of the rental period? 

As we are hosting other events outside your rental hours and have limited storage space, all deliveries must happen during your allotted rental period. Please advise your vendors of this policy.

Are candles allowed?

Yes, dripless candles are allowed. Clients are responsible for ensuring candles are not placed near flammable areas or objects and wax is contained.

Is it possible to seat 9 to a table?

In a pinch, yes if one is a child, but we would not recommend it for your guests comfort.

What size tablecloths do I need?

Our round tables are 60” (5 ft) in diameter. 120 inch round tablecloths will give you a full drape to the ground and 90 inch rounds will drop halfway to the floor (lap length). This site will help guide the lengths you need.

How far in advance do you need our final headcount?

One week is sufficient.

DAY OF EVENT QUESTIONS:

Are outside snacks and trays permitted?

Yes. Outside food and drink is permitted.

What supplies do you provide?

Restrooms will be stocked before your arrival, as well as, paper towels and extra trash bags in the kitchen. We also have a few minor cleaning supplies, mops, brooms and dustpans available for your convenience.

Can we take photos around the venue on our wedding day?

Absolutely! We highly encourage it! There are so many great photo opps available throughout the grounds around the property.

What time will I have access to the venue to decorate?

You will have access to the venue at the time listed on your contract. Our standard day rates are from 10am-10pm. Set up and clean up times are included in within the hours you've reserved. Please plan accordingly!